We are a single shop on Grant Street in Vancouver, and riders come to us from all over the region. These pages cover what is legal where you live, what the terrain will do to your machine, and how to reach us from your side of the map.
Everything happens at 1199 Grant St., Vancouver. We have no branches — what we have is a workshop, the parts, and riders who make the trip.
Six areas with pages of their own, because the e-scooter rules, the gradients and the route in are genuinely different in each. Pick yours.
Closest of the big municipalities, and hilly with it. In the provincial pilot since January 2026 — with the major road network closed to e-scooters.
Burnaby pageThe steepest market we serve, and one where the machine gets found out fast. In the pilot, extended to 2028, with the Spirit Trail open to you.
North Vancouver pageFlat, sea-level and wind-exposed. In the pilot, with Richmond’s own 20 km/h road cap and no e-scooters on the gravel dykes.
Richmond pageA steep little city on a direct Expo Line. Not yet in the e-scooter pilot — e-bikes are the machine that is legal here today.
New Westminster pageThe longest commutes we serve, and three neighbouring cities with three different e-scooter positions. Worth knowing which one you are in.
Coquitlam pageThe biggest area we serve and the longest trips. Not in the e-scooter pilot — so e-bikes, greenways and range are where we start.
Surrey pagePlenty of places sit inside the same catchment without needing a separate page. Metrotown, Brentwood and Edmonds are covered on the Burnaby page; West Vancouver, Lynn Valley and Deep Cove on the North Shore page; Steveston and Sea Island on the Richmond page; and Port Moody, Port Coquitlam, Anmore and Belcarra on the Tri-Cities page.
We also regularly see riders from Delta, Ladner, Tsawwassen, UBC and the University Endowment Lands, and from further out in Langley, Maple Ridge and White Rock. There is no boundary on who we will help — just a limit on how many pages are worth writing. If you are coming a long way, message us first and we will confirm the part is on the shelf.
No. ProMechBC has one location — 1199 Grant St. in Vancouver — and that is where every sale, fitting and repair happens. These area pages exist because a large share of our customers ride in from across Metro Vancouver, and the rules, terrain and routes differ enough by city to be worth writing down properly.
Electric kick scooters are only lawful on public roads inside a community that has joined the provincial pilot. In the areas we serve, Vancouver, Burnaby, Richmond, Coquitlam, Port Moody, the City and District of North Vancouver and West Vancouver are participating communities. New Westminster, Port Coquitlam and Surrey are not. Individual cities then add their own bylaws on top — Burnaby closes its major road network to e-scooters, and Richmond caps them at 20 km/h on roads and 15 km/h on shared paths. Each city page sets out the local detail.
Yes. A legal e-bike — up to 500 W continuous, not capable of exceeding 32 km/h, with working pedals and a rider aged 16 or over — is a motor assisted cycle under BC Reg 64/2024, which means it is treated as a bicycle and goes wherever a bicycle goes. No municipal opt-in is involved, and nothing needs a licence, registration or insurance. An approved helmet is required at every age.
Yes, though we would rather you collected in person. Every machine gets a pre-delivery check, and a 15-minute handover covering brakes, charging and controls prevents most of the problems we later see in the workshop. If collection is not practical, get in touch and we will sort out delivery.
Not at present. All repairs happen in our Vancouver workshop, where the diagnostic equipment, the parts and the bench are. Bring the machine and the charger, and we will diagnose the fault and quote before anything is replaced.
Of course. These six pages are the areas we hear from most, not a boundary. We regularly see riders from Delta, Ladner, Tsawwassen, Langley, Maple Ridge, White Rock and further out. If the trip is a long one, message us first so we can confirm the part is on the shelf before you make it.
Real reviews from riders across Metro Vancouver — and a few who crossed the border just to see us.
Fantastic team. Very responsive through email and nice and professional in person. Highly recommend. I had three interactions — the last was just a maintenance. Every time I had a very good experience. It's amazing how for years they've maintained the same level of professionalism and very friendly service.
I drove all the way from Seattle to bring my daughter's scooter to ProMechBC and I could not be more pleased with both the repairs and the customer service. I will definitely be bringing the scooter North of the border when it needs some love. Thank you so much for all of the help!
The service was incredibly fast, professional and efficient — they fixed my scooter wheel quickly and the quality of the repair was outstanding. Honest, reliable, professional and fast.
1199 Grant St., Vancouver. Bring the machine, bring the charger, and we will tell you what it actually needs.
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